Privacy Policy

We value your privacy and are committed to protecting your personal information. Please review this policy to understand how we collect, use, and safeguard your information.

Last Updated: October 27, 2026

Welcome to V5 Nutrition. Your privacy matters to us.

V5 Nutrition, operated by V5 Ventures LLC ("we," "us," or "our"), operates www.v5nutrition.com. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, purchase our products, subscribe to communications, or interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform used to deliver our shopping experience.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Name, email address, and telephone number
Billing and shipping addresses
Order history and purchase information
Customer account information
Communications with our support team

Payment Information

Payments are processed through Shopify and supported payment providers. Payment information is handled according to their applicable security and privacy practices.

Automatically Collected Information

When you visit our website, we and our service providers may collect information such as:

IP address and approximate location
Browser and device information
Pages viewed and website interactions
Referral sources and shopping activity
Cookie identifiers and similar tracking information

2. How We Use Your Information

We collect and process information to:

Process, fulfill, and deliver orders
Send order confirmations and shipping updates
Provide customer service and resolve inquiries
Manage customer accounts
Improve our products, website, and shopping experience
Monitor website performance and functionality
Detect fraud and unauthorized activity
Send promotional emails when permitted
Personalize advertising and marketing where applicable
Comply with legal obligations

We use personal information only where we have an appropriate purpose and legal basis to do so.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to support essential website features, improve functionality, understand visitor interactions, and support marketing activities.

Depending on your location and our website settings, you may be able to manage your preferences through our cookie consent tools or browser settings.

Disabling certain cookies may affect website functionality.

4. Email Marketing

If you subscribe to V5 Nutrition emails, we may send product announcements, wellness content, exclusive offers, and other promotional communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link within the message.

Transactional messages regarding your orders may still be sent when necessary.

5. How We Share Information

We may share relevant personal information with trusted service providers and business partners when necessary to operate our store.

These may include:

Shopify and ecommerce service providers
Payment processing companies
Product fulfillment and shipping partners
Customer support providers
Website analytics services
Marketing and advertising platforms
Fraud prevention and security providers

We may also disclose information when required by law, to protect our legal rights, or in connection with certain business transactions.

Advertising partners may process information about your website activity for targeted advertising where permitted by law.

6. Data Security

We take reasonable measures to help protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain customer relationships, comply with applicable laws, resolve disputes, and meet legitimate business needs.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with rights to:

Request access to personal information we maintain
Request correction of inaccurate information
Request deletion of eligible personal information
Obtain a portable copy of certain information
Opt out of certain targeted advertising or data-sharing activities
Withdraw consent where processing relies on consent
Appeal certain privacy-related decisions where applicable

These rights may be subject to legal exceptions.

To submit a privacy request, contact contact@v5nutrition.com.

We may need to verify your identity before completing certain requests.

9. Children's Privacy

V5 Nutrition's online store is not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the situation.

10. Third-Party Websites

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by other organizations.

We encourage you to review their privacy policies before sharing personal information.

11. International Data Transfers

Our business and service providers may process or store personal information in countries other than your country of residence.

Where required, applicable safeguards and lawful transfer mechanisms will be used to protect personal information.

12. Shopify's Role

Our online store is powered by Shopify.

Shopify processes certain personal information to provide and improve its ecommerce services. Shopify may also process information in connection with enhanced features used by participating merchants.

For additional information, please review the Shopify Consumer Privacy Policy.

You can also learn about privacy choices through the Shopify Privacy Portal.